Forum Discussion

Scottlee123's avatar
Scottlee123
Joining in
2 years ago

Move Virgin wall socket

Hi I’m also wanting my wall socket moved after just having an install and finding it’s not in a good place for the dog and the baby…. Can I get booked in please

thanks. 

4 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Ther will be a non-fault call out fee of £25.

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Scottlee123,

    Welcome to the Communuty Forums and thanks for the post.

    Sorry to hear you have been having this issue with your Hub and getting it installed through the system, can you confirm if you have spoken to our team at all since this or if you are still needing help?

    Joe

    • TBats's avatar
      TBats
      Joining in
      2 years ago

      Hi there,

      Please could you assist me in as well. I would like to move my virgin wall socket from my bedroom to the living room but can’t work out how to speak to someone to arrange this when calling them. 
       Many Thanks,

      Tim

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Hey TBats, thank you for reaching out and a very warm welcome to the community.

        We can of course help with this, however there is a one off £25 charge for this.

        I will send you a DM now.