Forum Discussion

Roryq26's avatar
Roryq26
Just joined
2 months ago

Move the cable to another entry point in the house.

Hi,

 

I want to book a tech appointment to move the fibre cable running from the living room to the spare room upstairs. I had an engineer come out and say this would be possible at a charge. 

Many thanks 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Standard charge of £25 for a non fault call out fee.  Just wait here a day or two for a VM Mod to pick this up and discuss with you directly.

  • Hi Roryq26 

    Welcome to the  Community Forums. 

    We can book an engineer to look at rewiring the cabling for you in the home. There is a £25 charge for these types of requests. If you're happy to continue with arranging this,  please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.