Missing outside box cover

Good evening, 

Hopefully someone can help, I've tried calling VM but couldn't get to speak to a human. 

We've come back from holiday to find our outside Virgin Media box cover is missing with the cables/wires exposed. Not good! We are not VM customers. Just want to see if this is something VM will cover / replace or we need to replace ourselves - if so can we get the replacement cover from VM?

A quick google search revealed many people receiving assistance via this forum.

Any guidance or possiblity to speak to a human about this would be great,

Thanks!