Forum Discussion

max360's avatar
max360
On our wavelength
2 years ago

Missing omni external Brown cover

Hi there,  the omni external cover is missing.  Is it possible that I could arrange to have it replaced through this message? Many thanks for your help.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi max360, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the cover is missing. We won't be able to send a replacement cover so I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi max360, 

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by replying directly to the direct message and we can support you further. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the appointment goes. 😊

    Take care.