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geebeenumber5's avatar
geebeenumber5
Tuning in
3 months ago

Lost connection to 2.4ghz devices

Hello…..I’m not technically minded and many of the terms I use here were gleaned from other sources so please bear with me. I have a Hub 5 router. I’m looking for help/advice regarding SSIDs and the band frequencies 2.4ghz and 5 ghz. I have a number of devices which will only connect to 2.4ghz. These are in the main, Amazon Kindle and Echo devices. I had problems connecting them a few years ago and following advice I setup separate SSIDs in advanced settings for the two frequencies each with its own identity. This worked perfectly well until a week ago when the suddenly without warning lost connection. My devices that rely on 2.4ghz can no longer find the SSID therefore I can’t connect them to WiFi. I’ve checked advance settings through 192.168.0.1 and both are still ticked as setup but for instance, on my smartphone only the 5ghz network appears as an option to connect to whereas previously both SSIDs did. Very frustrating and seek help or advice on what may be the problem and how to get my devices back online. Thank you.

10 Replies

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    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 months ago

      A reboot of the Hub will not separate the SSID as the OP is seeking to do.

      • Client62's avatar
        Client62
        Alessandro Volta
        3 months ago

        Assumptions are guess work.

        Hub 5 : LG-RDK_11.6.2-2410.1  was first reported Sep 2025.

        Since then there have been a constant stream of reports that Wi-Fi has failed and or DHCP Server has failed for Hub 5 in Router mode.

        VM Mods have written this is a known issue reported for fixing.

        The only temporary fix is a 60s factory reset. 
        However it is a temp fix and some are reporting respite may be as low as a few days.

        The defective Software issue does not appear to affect Modem mode.


  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    In our Hub the "Software Version:"  is shown at:

    Hub menu >>> Admin >>> Info

    • geebeenumber5's avatar
      geebeenumber5
      Tuning in
      3 months ago

      Apologies….I'm an elderly guy with little knowledge of tech matters apart from what I glean as I go along….where do I find ‘our hub’ to view the menu?

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        3 months ago

        Hi Geebeenumber5 👋 Welcome to the community forum! Thanks for joining and making your first post. 

        Sorry to hear you are seeking some help with splitting the Wi-Fi Frequency bands in your hub. 

        Have you been able to follow the advice from the other community members?

        There's also some helpful information here 👉 https://www.virginmedia.com/help/broadband/set-up-broadband in the section titled 'How to configure advanced settings on the Hub' 

        Let us know how you are getting on! We can then offer further help if needed. Thanks for your patience in the meantime! 🌞

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Is this a Hub 5 with Software: LG-RDK_11.6.2-2410.1  ? 

    Or has some one installed the VM Connect app and that re-mergerd the SSIDs  ?

    • geebeenumber5's avatar
      geebeenumber5
      Tuning in
      3 months ago

      Thank you. It is a Hub 5 but I have no idea about software…..it is a stand alone hub with nothing attached to it. I do not have the VM Connect App.