Forum Discussion

NathNath's avatar
NathNath
Settling in
2 months ago

Longer optic fiber for my Virgin box.

Hello all 

Can someone help me. I need a longer optic fiber for my Virgin box. I want to displace the box from the living room to my room. The length is around 30m

Thanks it is urgent please 

 

#accounthelp
#help
#virgin.net
#virginmedia

5 Replies

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hello NathNath

         

        Thanks for taking the time to post in regards to your set up and moving your Hub. We appreciate you raising this via the forums and welcome to the community.

         

        As has been advised, this would be charged at £25 as a non fault call out, if you're happy with this and would like us to make the necessary changes please let us know and we can send you a Private Message.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    VM will do it for £25. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.