Forum Discussion

garygrey's avatar
garygrey
Joining in
6 months ago

longer coax cable for broadband

hello,

I saw we can order a longer coax cable for broadband, but I have no clue how to do that?if is it free of charge? I need 6-7 m

 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    The longest pre-made run you can get is 3 metres. Changing the infrastructure in your home affects your signal levels, & hence the performance of your services. Therefore any change of more than 3 metres is a tech visit job. The technician will make up the desired length of VM specialist triple screened cable, & then check & adjust as necessary at the street cabinet.

    The cost to do this is a standard £25.

    • garygrey's avatar
      garygrey
      Joining in

      thank you for your wonderful help!

      , but still it need to be done and adjusted, so I can't buy by my self longer one?

       

      and still- if I want to decide, how to contact/ order that technical guy for appointment?

       

      • nodrogd's avatar
        nodrogd
        Very Insightful Person

        garygrey wrote:

        thank you for your wonderful help!

        , but still it need to be done and adjusted, so I can't buy by my self longer one?

         

        and still- if I want to decide, how to contact/ order that technical guy for appointment?

         


        You cannot obtain Virgin’s specialist cable. It is specifically made for them to the correct standard for cable services. Do not use coax designed for anything else, & don’t trust sellers on eBay & the like as the cable they sell is not approved for use on the network. If you make alterations yourself & interference to the network results you could be liable for causing disruption to your neighbours connections.

        It costs £25 to get a technician out to make up the required cable & adjust the levels. As you cannot get the correct cable & have no signal test equipment or access to the street cabinet I would not advise you to make any alterations yourself. Ring the Virgin faults line & ask for a non-fault call-out, or the Forum Team here can book a technician, if you don’t mind waiting a few days for a response.