Lack of connection or reason for not connecting my property although rest of street is connected

Question

Like others who have posted on this forum, I am unable to get fibre broadband connected to my property although the connection is available to the rest on my street. Despite VM &nbsp;stating on 3 phone calls that my property was serviceable when I tried to place an order it was not. I find this totally unsatisfactory as I can get no reason as to why I cannot be connected. I have made a complaint but VM not responding and really don’t seem interested. Please, please VM could you reach out to me and try to resolve this.

Client62 · Answer

The reasons are usually lack of an available connection point, or physical challenges / cost difficulties of long or shared drives that would be difficult / very expensive to cross.

Do any of these apply ?

Client62 · Answer

https://www.virginmedia.com/broadband/postcode-checker&nbsp;If your property appears in the online checker have you submitted an online order ?

Andrew5461 · Answer

Thanks for the reply, although my property says online it cannot be connected I have had multiple phone calls with VM where they have stated I can be connected. On the fourth phone call I agreed a package (substantial) and after a lengthy delay was then told I could not be connected. Frustratingly, VM have given no reason.

jpeg1 · Answer

The phone staff will be keen to sign you up, but they won't have knowledge of the individual circumstances of that house.

VM departments don't work together, and it sounds like when the order is processed it is rejected by the installations staff.

Perhaps a VM person on here can investigate further, but remember that VM are not obliged to make any particular connection or explain why not.

Andrew5461 · Answer

We do have a short shared drive but other houses on the street with similar driveways are connected. Whilst VM may not be obliged to connect I think it is wrong that councils let them leave unconnected houses on a street behind, particularly as this can affect the saleability of a property. And to not even offer an explanation is just not acceptable practice. I would expect VM to at least explore any practical resolution.

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Lack of connection or reason for not connecting my property although rest of street is connected

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