hot_kj
12 months agoJoining in
Intermittent but regular total broadband and TV outages in NW6
For about four weeks our Virgin 1gig cable internet and television service has been a nightmare. The whole connection goes down - broadband and tv. Each time, I raise a ticket via Virgin Media Status service, book engineer visit and then eventually the engineer is cancelled because it's a "Network Related" issue. Resolution times vary from 3 - 18 hours, during which we have no service. Typical BQM linked below.
The outages are occurring 4-5 times a week. Why can't this be fixed once and for all?