Last month I bought a broadband package with Virgin Media, I got my contract, but it didn’t have an account number or area reference. It was supposed to be installed today but no one has shown. I have tried calling Virgin Media but it asks for an account number which I don’t have or a phone number under Virgin Mobile which I also don’t have. What can I do?
Forum TeamHi lukejames17,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had no information after signing up. Once you've received your order confirmation, it can take a few days for the account to be set up. You'll usually receive a completed contract with the account number and site ID a few days later, as well as confirmation of the installation date.
Were you able to speak to the pre-installs team, as suggested by newapollo? If not, give them a call so they can check things further for you.
Many thanks,
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening. They can check using your name and address.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
