Last month I bought a broadband package with Virgin Media, I got my contract, but it didn’t have an account number or area reference. It was supposed to be installed today but no one has shown. I have tried calling Virgin Media but it asks for an account number which I don’t have or a phone number under Virgin Mobile which I also don’t have. What can I do?
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening. They can check using your name and address.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Forum TeamHi lukejames17,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had no information after signing up. Once you've received your order confirmation, it can take a few days for the account to be set up. You'll usually receive a completed contract with the account number and site ID a few days later, as well as confirmation of the installation date.
Were you able to speak to the pre-installs team, as suggested by newapollo? If not, give them a call so they can check things further for you.
Many thanks,
