Install delays
My area didn’t have virgin media to begin with until I contacted them asking them to install the services. They went ahead and did that fine. I work from home so faster Internet is a plus.
Then I had a sales rep come to my door and I was happy to chat and sign on the dotted line. My partner was due to give birth the month after but I was assured everything would be completed well ahead of the date. Nearly 2 months later, and baby born nearly 4 weeks ago, there’s still been no movement. I’d given notice to my previous provider on assurance everything would be done before it finished. Long story short, I was without internet for 3 weeks and forced to use my phone tethering on my contract for my entire house. I’ve since bought a Three 5G hub on a rolling sim to give us some internet while we wait.
The customer service has been abysmal from virgin media. I’ve been told 4 times now that the work will be done within 24 hours and it hasn’t. I’ve been told multiple times that I’d get a call within 24 hours from the wayleave team, nothing so far. The last time I was assured 24 hours and it’s been a week and still no contact. I’ve been told credit was being applied to my account without knowing there was a “cap” until my account opens. So there’s no further credit to be applied. Not that it matters as I can’t use the credit until they do their jobs and get the internet sorted. All they seem to want to do is get you off the phone on customer service.
[MOD EDIT: Subject title changed for clarity]