Illegal Installation by Virgin Media - 14 days to put right

To whom it may concern,

Recently my neighbour had Virgin installed, I in fact allowed access to my property during the installation which included allowing the installer to enter my property (via kitchen utility).

Today I have noticed that your installer has laid/installed cable on my property without my permission. I have made my neighbour aware of the issues (see below) and I write to you as I am not confident that my neighbour will notify you of the issues. These are

1- The cable run from the pavement to the junction box located on neighbour's property installed on my driveway. This was carried out without my permission.

Please relocate the cable within the boundary of xxxx

2 - The cable from the junction box has been installed on my property, this is clearly indicated by the “number 45” which was passed (within 5mm). This was carried out without my permission.

Please relocate the cable within the boundary of XXXX

3 - There are cable clips missing and consequently the cable lies on my garage roof, this will become a greater issue when I have regular maintenance carried out on my garage roof.

Please install the cable clips required to raise and connect the cable to XXXX

I believe the above is clear however, if you have any questions or require clarification regarding the above then please do not hesitate to contact me. If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to carry out removal of the cable from my property. As I am disabled this will be carried out by a contractor and any costs associated will be directed toward Virgin Media.