I want to move my router to a new location in my house. I know this is a service offered but it is impossible to get anyone from VM on the phone and website little more than a doom loop - an immensely frustrating experience.
Can somebody from VM please help me to book an engineer visit to arrange this work.
Thank you
Hi skinman620
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit, probably longer at present due to the bank holiday weekend.
Forum TeamHi there skinman620
Thank you so much for your post and welcome back to the forums, it's great to have you with us.
I am so sorry that you have struggled to reach us. I would be happy to look at arranging this with your via a private message. Just so you are aware there is a £25 call out charge for this.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
