i too am having bad internet over this last few days! im 0n 1Gb ,and today i'm getting 30Mb download and 98Mb upload , i am being throtled by virgin, and after to speaking to the help desk i was told to unplug hub and plug back in after a minute, which rectified the speeds BUT only for a couple of hours!! now its back to 38Mb/90Mb !!
Does it do this in modem mode? test with a PC to hub
hi there! me too i'm afraid, for the last 3 days my 1Gb broadband keeps droping to 34Mb , and my hub5 gives me the " INTERNET Partial Service (DSonly))" IN RED on my my access screen, today an engineer called and ran tests, replaced the old splitter with new one (although he said signall was fine). checked in the Main CAB , all ok. but still my speeds keep dropping to 34Mb every 10 to 20 mins. there is obviously a network area issue!! im in CR5 (coulsdon).
can any moderator look into this, i have called customer support and they are looking into it too, but it has been 3days now . ive had 1Gb broadband for over 18 months now but this has suddenly started to happen.
thanks
as stated , i have my pc connected directly to HUB5 via ethernet cable, i had an engineer visit today , who did a full signall check of my line and eqiupment, all ok (did replace the cable splitter with new one). and of course it was ok for 30mins then once again it goes to "Internet ( Partial Service (DS only)) on my HUB5 access screen , and download speed is 32Mb Upload is 75Mb (weird upload is double the speed). and then later back to Download 947.81Mbps and Upload 104.08Mbps , and so it goes on slowed then fast then slow again!!! i have incuded virgin media update here too!
But with hub in modem mode?
There is an area fault, as explained by that page. There is nothing you can do until the area fault is fixed. If you problem persists after the area fault is fixed, then call customer services.
