Forum Discussion

monan77's avatar
monan77
Joining in
10 months ago

I need a longer cable

Hi 

I need to have a longer internet cable to be able to get the router works. Can you please advise on how to do so?

Many thanks

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    10 months ago

    If you are a new install (within a month) ring up & it can be done free of charge. Otherwise you are looking at a charge of £25 for the cable change + signal rebalancing.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    10 months ago

    You need to get VM to do this as you cant get VM spec co-ax cable on Amazon.   A tech visit is required and the charge is a reasonable all in cost of £25.

    Call customer Services on 0345 454 1111 - or on 150 if you have a VM landline - or wait two or three days for a VM staff member to get to your post and they can sort it for you.

    But... what do you man by "get the router works"... is that to connect your own router to the VM Hub?  If so then that is a DIY ... job using Cat6a ethernet cable

  • Martin_N's avatar
    Martin_N
    Forum Team
    10 months ago

    Hi monan77,

    Thank you for your post. We're certainly happy to get an engineer booked in for you. 

    I will private message you now to confirm your details. 

    ^Martin