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TimMoshk's avatar
TimMoshk
Joining in
4 months ago

I didn't receive my installation package

The estimated delivery was January 27th but it is now January 30th and I still haven't received my installation package! This is my first time with Virgin media and I already have a bad experience with them. I am in a new home, without internet. I'm going through a difficult period in my life because of cancer and the internet in my new house would brighten up the grey days.

 I think that attracting new clients is one of the company's priorities. Because by attracting new clients your profit increases, and high-quality service is what keeps clients! Please help me get the installation package or I will have to leave!

Thank you

Kind regards 

 

installation package
negative experience

1 Reply

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    4 months ago

    Hi TimMoshk,

    Thank you for your post, welcome to the Community Forums.

    I'm sorry to hear that your delivery has been rescheduled multiple times, I can imagine the frustration and how important it must be for you to stay connected. I'd really like to help and find out what's happened with your order. I've dropped you a private message so I can take the details.