I want to track my Broadband delivery but am not unable to do it without an account number despite having an order reference number, pre-contract documents confirming my order and a contract information sheet number etc.
I can not see any reference whatsoever to an account number or area number. Because of this, I’m unable to register a Virgin Media. account.
Hi Mascarenhas25
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Forum TeamWelcome to the community forums
Sorry to hear you're unable to create your online account yet as you've not had your account number.
When did you submit to join us, please?
Have you just moved into the home property at all?
