Forum Discussion
- AdduxiVery Insightful Person
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub, if there are any? The 5X is a new Hub, so not that familiar with it.
Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
- Steven_LForum Team
Hey Chaddy_v6,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment. I have looked into this and can see that you will need to have a technician visit as per the test test that I have ran on our system, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L - Chaddy_v6Tuning in
Turns out it was dirty fibre connections, technician cleaned the one outside the house after Failed scope test.
all good so far
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