Forum Discussion

Linzz897's avatar
Linzz897
Tuning in
12 months ago

Hub replaced now wifi pods wont work.

I've had my Hub replaced by an engineer.   Now my2 wifi pods won't connect to it whereas they were connected to the old Hub.  I've switched them on and off and that didn't work. Then I attached one to the back of the hub by a cable and pressed the wps button.  The light on the pod stopped flashing but when i plugged it into the socket in my kitchen it won't go on line.  Can anyone help please?  

  • jbrennand's avatar
    jbrennand
    12 months ago

    Probably not been associated correctly on your account - call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    Probably not been associated correctly on your account - call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number