Forum Discussion

Reen's avatar
Reen
Joining in
2 years ago

Hub not recognised. Need engineer

New self installation. Hub flashes green. App says hub not recognised. How do I book an engineer to come and check the Vrigin Media socket? Been trying for a week to speak to someone!

 

 

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Sounds like the Hub is not activated properly on your account.

    First, call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number - then get them to make sure it is activated.

    If no joy there - call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Reen

     

    Thank you for taking the time to post in regards to your recent installation and problems with your Hub, we understand the confusion and concern this can cause.

     

    We can see you have spoken to the team since posting, we're the team able to offer any advice or next steps to resolve this issue for you?

     

    Let us know if you need further help.

     

    Rob