Forum Discussion

Joerp123's avatar
Joerp123
Joining in
2 years ago

Hub 5 won’t go to Modem Mode

I recently went away and noticed my vpn to my house stopped working whilst away. When back I checked all settings and found my hub 5 had returned to router mode for some reason. I logged onto it on 192.168.0.1 and tried to change it back to modem mode however it does not seem to want to take the setting. It does not reboot and just sits on the applying settings page. I can refresh 192.168.0.1 and it takes me back to the settings page with router mode selected. Have virgin disabled modem mode. It’s a standard hub 5 . Not a fiber one. 

  • carl_pearce's avatar
    carl_pearce
    2 years ago

    Try a full reset (Pin hole press for 30 seconds).

    I use a Hub 5 in modem mode myself, so I don't believe it's been disabled.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 years ago

    Try a full reset (Pin hole press for 30 seconds).

    I use a Hub 5 in modem mode myself, so I don't believe it's been disabled.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi Joerp123,

    Thanks for your post and welcome back to the community.

    Sorry to hear that your Hub will not change into modem mode, can I ask with the above advice, did this help with matters at all?
    Let us know,

  • Joerp123's avatar
    Joerp123
    Joining in
    2 years ago

    Hi

     

    yes full reset has allowed it back to modem mode.

    thanks

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 years ago

      Hello Joerp123.

      Thank you for the update.

      Glad to see the reset had fixed the modem mode issues.

      If you need anything else, we are only a message away.

      Gareth_L