hi!truthfully, i have no idea what im doing - ive just recently moved into a new place, and there appears to a box with a label saying RFoG Optical Network Unit on the wall next to the preinstalled virgin media box. looks like this:when i try connecting my new hub 5 to this, it just keeps flashing red 😭 it came with just the cable plugged in on the right, a power cable, and the hub itself.there is little to no information online and im really struggling to contact anyone from VM, i’m just wondering are these things compatible? should it be working plugged in here or does something need to be changed? thank you!

Does the RHS wall box have any power? Look underneath (where the connectors plug in) and see if the box is switched on and showing any lights.See example image at link belowFlashing red light on box on wall | Virgin Media Community - 5444401You seem to be missing a power connection (which is the top connection in the above pic)

Hub 5 with RFoG box? | Virgin Media Community

5 Replies

goslow
Alessandro Volta
2 months ago
Does the RHS wall box have any power? Look underneath (where the connectors plug in) and see if the box is switched on and showing any lights.
See example image at link below
Flashing red light on box on wall | Virgin Media Community - 5444401
You seem to be missing a power connection (which is the top connection in the above pic)
elliecasserly
Joining in
2 months ago
thank you so much 😭 we ordered one and now it’s working. the previous tenant must have taken it with him. i feel so stupid haha!
- htfkalc
  Settling in
  2 months ago
  Hey, I have the same issue! Where did you order the cable from?
  - Akua_A
    Forum Team
    2 months ago
    Hi htfkalc
    
    Welcome to our forums and thank you for your first post. We want to do out best to help. To best look into your cable issue, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
    
    Thanks,
Sabrina_B
Forum Team
2 months ago
Hi elliecasserly 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your service. We would not be able to speculate on the additional box that is present, but it does not appear to be part of our standard installation process. Can we ask since your post have you been able to get this resolved or are you in need of additional assistance?

Please let us know.

Forum Discussion

Hub 5 with RFoG box?