HUB 3, initial set up. Green light blinking
I placed my first order for Virgin broadband on 19 February. It was supposed to be delivered on 23 February but it never arrived. They said there was a problem with the previous tenant at the address and we should wait. We waited and we were only able to create a new order on 27 February. We received this order at around 4 am on Friday 2 March.
We started the installation immediately, but the green light of the modem continued to flash even after 40 minutes. It took us 15 minutes to get through to help line and we were told that the modem was not registered in the account. Since Friday working hours had passed, it would be processed on Monday morning at the earliest, but we are waiting again and the problem still persists.
On the 19th of February, we STILL could not access the internet we ordered. Can someone please guide us on what to do next?