Forum Discussion

helena007's avatar
helena007
Just joined
9 days ago

How to remove old Virgin Media Box & Cables

 

Hi,

I've seen a few threads with the same topic, but no answer as to whether these can be removed...

I'm no longer a VM customer but the old box and cable are still attached to the front of my property.

Unfortunately, due to weather & time (& poor installation), the cable has become a tripping hazard across the pavement outside my house and the box has fallen apart on the house wall.

(I'm attaching photos.)

 

Is there any way to get in touch with Virgin to have these removed, or can I cut the cables and rip them up myself?

Thanks in advance for any help :) 

 

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    9 days ago

    Given that is an obvious tripping hazard, placed under what appears to be steps, VM may offer to remove it for you. If not, it's a DIY job.

    A VM person should reply here in due course.

    • helena007's avatar
      helena007
      Just joined
      9 days ago

      Hi @goslow,

      Thank you for your response and for the information! (I did think it looks like a tripping hazard.)

      I hope I'll hear from someone at VM soon.

      Cheers,

      Helen :)

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        6 days ago

        Hi helena007 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to see if the issues you are facing with a rogue cable and damaged Omnibox. To look into getting this to a safe standard we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina