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Sab2024's avatar
Sab2024
Joining in
10 months ago

How to refund in the 14 day cooling off period?

Hello yesterday i ordered my broadband contract with virgin media but now i realised i did it a bit too early than i was supposed to and so i'd like to refund in my 14 day cooling period but how do i do that exactly? Thank you

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    You haven't said if you have a working installation yet.  The 14 days only starts on your first broadband activation.

    • Sab2024's avatar
      Sab2024
      Joining in
      10 months ago

      oh so i need to wait and get the kit then set it up then i can refund?

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        10 months ago

        If you have decided you don't want the service you can cancel right away. They shouldn't have charged you before the service started so there's nothing to refund.