Hi, appreciate any assistance as the VM web chats / contact / leaving multiple messages isn't getting a response.
We have a Virgin Media Service Box outside our property and we need to discuss the re-siting.
Has anyone got a good way of contacting the relevant people - the location is in Exmouth, EX8 2SB
Thanks in advance for taking the time to respond.
Have you used the enquiry form here?
Recently the charge for inspection and preparation of an estimate for the work is £250.
Hi GaryBex8 👋 Welcome to the community forum! Thanks for posting.
In the first instance with these kinds of disputes over cabinet placement, you will need to speak to the local council. (As it is they who have granted permission for the cabinet to be installed where it is currently placed. - It's usually decided and agreed upon based on the existing infrastructure.)
On this basis, it's likely on council property, such as a public footpath, so you will need to discuss this with them first.
If you've already spoken to the council please let us know! We can then send you a PM to get some photos of the placement and contact the relevant team internally.
Thanks for your patience in the meantime! 🌞
Hi Moly,
And how I could contact the team that is organising street works? I know there is a plan to lower some cables to facilitate a dropped kerb in London, however, no planning application has been submitted for these works (confirmed by Wandsworth Borough Council) and it is delaying 54 families from moving in into their new homes.
Your help is highly appreciated.
Paul
Hi there paul_i_us
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issues with some work outside the property, can I ask what exactly the work that needs completing is? Is there a damaged cable outside or are is there cabling that needs redoing?
You will never get anyone in VM to discuss their development plans. They are in direct competition for new fibre installations with Openreach and various altnets, so they will not say what they are planning.
And quite apart from that their management are entirely opaque to the outside world as a matter of policy.
Works like this would normally be requested by the site developer, through the link posted above.
Have you checked with the developer whether they have already requested this work? Virginmedia will not do so in response to a private enquiry, or without payment.
