I have been trying to speak with somebody about arranging an engineer to visit to install a cable so I can get broadband and they seem like the most impossible company to contact. Is this a sign of their customer service? Should I go elsewhere?
Virgin Media are the worst company in the world. I think it is official. Google a little about how their customer service is rated and you will find it there.
I have now had my virgin broadband installed (after a 73 day delay) and yet I have engineers coming weekly to install it again. You will NEVER find an agent who can help. Even if they make a promise it will be broken. The agents in India have no way to communicate with the engineers in the UK. The agents are merely there to field calls - they do not actually action anything. Virgin is a broken company. Sorry to inform you - the internet service is good, but the company is bad.
You can only wait. They will come when they are ready, or not at all.
If you have other FTTP ISPs available and you are using broadband only, 100% use another supplier.
