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Adamwj18's avatar
Adamwj18
Joining in
11 months ago

House marked as non-serve

My order and installation has been cancelled and my address has been marked as non serve. You have just installed new fibre cable in my street but a number of the houses in the street are now having problems with connecting. I have spoken to the contractors working on site and it appears the issue may be able to be resolved by allocating a different port rather than civils work. Please can you have a look into this as the whole street is keen to be able to get a connection to fibre

Non serve

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Adamwj18 

    Welcome to the community forums 

    Sorry to hear that your order was cancelled due to the property being unserviceable at this time. 

    We aren't able to arrange this to be investigate at our side as this falls outside of our support scope, but what we can do is take your details for the dedicate team that handle non serviceable queries to contact you and you'll be able to discuss this further with them.  

    Please join me in private message so we can ask the needed questions. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.