Forum Discussion

James01's avatar
James01
Tuning in
2 years ago

Home move done, but account showing as closed

I recently completed a home move, but my account is showing as closed and it's still shows my old address. A new bill came with a large bill and a different account number, but when I click *view bill* it redirects me to my account and I still can't view the bill. Anyone can help please?

home move
  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi James01, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    Apologies to hear that since moving home, you've not been able to access your My VIrgin Media. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

    To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi James01, 

    Thanks for sticking with us via private message on this one. 

    I'm really happy to hear the steps I took have resolved things for you now. 

    If you have any further issues or queries, pop back to us here in the Community for further help 🙂

    Thanks,