Forum Discussion

gonekmo1's avatar
gonekmo1
Joining in
7 months ago

high download latency?

recently I switched to virgin media (the m350 package I believe) I was using the speedtest by ookla earlier and it’s telling me I’m getting nearly 900ms of download latency which I’d imagine is the reason I’m sometimes only getting 60mbps downloads right?

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta

    It is important to discover where speed and latency issues occur.

    Use the link below to test the connection to the VM Hub & then the connection to a device.

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

    Do share a screen shot of the Full Test.