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Fi6294's avatar
Fi6294
Just joined
13 hours ago

HELP - Installation due, no account details

Switched to virgin media. Meant to be installed today. Haven’t received a welcome email or my account number. 

No idea if an engineer is coming today or not?

how do I get this info? 

 

[MOD - Title edited for clarity]

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 hours ago

    Hi Fi6294,

    Call the pre-installs team on 0800 052 1734 and ask them what's happening.  They can check using your psotcode.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)