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Eckertomi90's avatar
Eckertomi90
Joining in
3 years ago

Haven't received my wifi router on my choosen delivery date

Hello there,

 

I have ordered a new broadband connection to my new house on 27th October and selected 4th November for my router delivery date.

I havent received anything, nor any emails from you as my package have been dispatched neither from the delivery company.

As I am a new customer I am not able to sign up to my virgin media and track the delivery there, because I havent received any account number or area number to register with in my welcome email and they are not on the two documents what has been sent to me via email. 

Any help appreciated 

Tamas

 

 

15 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Tamas, 

    Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

    We're sorry to hear you've not heard anything from Yodel regarding delivery of your equipment. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

    I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Tamas, 

    Thanks for coming back to me via private message. 

    I'm glad I was able to get things sorted for you and get you the answers that you needed. 

    If you have any further issues, pop back here. 

    Many thanks, 

    • Ckelly14's avatar
      Ckelly14
      Joining in
      3 years ago

      Hi,

      I am having the same problem as the one listed above. My router hasn't been dispatched and I have no account number yet. Please help.

      Ckelly14

      • Natalie_L's avatar
        Natalie_L
        Forum Team (Retired)
        3 years ago

        Hi Ckelly14, 

        Thank you for reaching out to us here on the Community. 

        I am sorry to hear you have not yet received the details for your account, we will be able to help. 

        I will just need to take a few details via private message and we will be able to assist further. This message will be available via the purple envelope on the top right of this page. 

        Speak soon, 

         

  • elvinmamedov's avatar
    elvinmamedov
    Joining in
    2 years ago

    Hi,

    I have the same problem . There is no information about my router that I can get.
    please help.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi elvinmamedov 👋

      Thanks for posting, and welcome to the Forums.

      I'm sorry to hear you're having the same issue as the original post. I'll send you a private message, so I can gather some more details from you and assist further. You'll find it in the top-right, white envelope or the "Messages" tab after tapping your profile picture.

      Cheers,

      • Jana4's avatar
        Jana4
        Just joined
        2 years ago

        Hi,

        I have the same problem, provisional delivery date was the 9/11/2023, but have not gotten any dispatch information yet and can't register my account as I am a new customer.

        Kind Regards,

        Jana

  • ward2718's avatar
    ward2718
    Joining in
    12 months ago

    Same here. It's crazy that this is still happening two years later. A company with that attitude towards problems cannot be good, surely?!

    I ordered on 19/05/24, a week ahead of moving in. It's now 31/05/24, due tomorrow, but it still hasn't been dispatched. Yodel estimates four days for delivery, so working from home on Monday is going to be a nightmare. I'm beginning to regret using Virgin before the service has even started...

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      12 months ago

      Hi ward2718,

      Thank you for your post and welcome to our community forums. We're here to help.

      I'm very sorry to hear you've had some trouble with the delivery of your quickstart install equipment. Has this arrived and been sorted out since your post, or do you need further assistance?

      Thanks,
       

      • ward2718's avatar
        ward2718
        Joining in
        12 months ago

        Hi Zach,

        I apologize for my previous message. I wrote it early Friday evening, assuming the router would not be dispatched until after the weekend. I was concerned I wouldn’t be able to work today. However, it was dispatched late Friday evening and arrived on Saturday afternoon. The setup was quick, and we were online in no time. As a result, I was able to work today without any issues. Thank you, and I apologize for any confusion.