Forum Discussion

Eckertomi90's avatar
Eckertomi90
Joining in
3 years ago

Haven't received my wifi router on my choosen delivery date

Hello there,   I have ordered a new broadband connection to my new house on 27th October and selected 4th November for my router delivery date. I havent received anything, nor any emails from you ...
Kath_P's avatar
Kath_P
Forum Team
3 years ago

Hi Tamas, 

Thanks for coming back to me via private message. 

I'm glad I was able to get things sorted for you and get you the answers that you needed. 

If you have any further issues, pop back here. 

Many thanks, 

Ckelly14's avatar
Ckelly14
Joining in
3 years ago

Hi,

I am having the same problem as the one listed above. My router hasn't been dispatched and I have no account number yet. Please help.

Ckelly14

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)
    3 years ago

    Hi Ckelly14, 

    Thank you for reaching out to us here on the Community. 

    I am sorry to hear you have not yet received the details for your account, we will be able to help. 

    I will just need to take a few details via private message and we will be able to assist further. This message will be available via the purple envelope on the top right of this page. 

    Speak soon, 

     

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)
    3 years ago

    Hi Ckelly14, 

    Thank you for joining me on private message. 

    I am very happy to hear this issue has now been resolved. 

    Please do get in touch if we can assist in the future. 

    Take care,