Hi,
I signed up for a new TV, broadband and phone package and received my pre-contract information with a delivery date of the 15th but haven't received anything further to confirm that this is going ahead?
Could anyone advise me about this. Just so I have more information of delivery of box, TV etc
Call the Pre-installation and delivery team on 0800 052 1734 and see if they can help - open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
Hi my new hub etc was supposed to be delivered today but nothing has came and I haven't received any communication from you about this?
Hi Jryan86
Did you contact the pre installs team on 0800 052 1734 as suggested by John?
Hi Jryan86 👋 Welcome to the community! Thanks for posting.
Sorry to hear these concerns about your online order and equipment arriving!
We'd need to send you a PM to confirm a few details so we can take a closer look at this for you. I appreciate your post was several days ago so hopefully you have already received the equipment or been back in touch via another of our direct contact methods. 🤞
Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp: 07803089684
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
