Haven't received confirmation email
Hi, I signed up for a new TV, broadband and phone package and received my pre-contract information with a delivery date of the 15th but haven't received anything further to confirm that this is goin...
Forum Discussion
Hi my new hub etc was supposed to be delivered today but nothing has came and I haven't received any communication from you about this?
Hi Jryan86 👋 Welcome to the community! Thanks for posting.
Sorry to hear these concerns about your online order and equipment arriving!
We'd need to send you a PM to confirm a few details so we can take a closer look at this for you. I appreciate your post was several days ago so hopefully you have already received the equipment or been back in touch via another of our direct contact methods. 🤞
Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp: 07803089684
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞