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dhamum2's avatar
dhamum2
Joining in
10 months ago

Gig1 WiFi but only 30mbps guaranteed?

Hi, I'm looking at getting Virgin broadband as the cost of Sky has gone up way too much for less. I'm looking at getting the Gig1 Internet which averages at over 1000mbps with a minimum of 565mbps. That's fine but reading the small print it says they can only guarantee a minimum of 30mbps in every room. So if I'm upstairs from the router surely I could be getting nowhere near the speed I'm paying for and they'd be covered or is it unlikely to ever be that low and I'm just worried about nothing? Thanks for any help

4 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    You pay for a broadband connection at a guaranteed speed, you do not get any guarantee for WiFi speed unless you use VM pods. A large number of people who have 1G invest in their own networking equipment, router and WAPs or mesh systems. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    10 months ago

    You are paying for your speed connection at the hub. Once you introduce WiFi into the equation there are so many unknowns that are outside VMs control. I equate it to getting on a motorway. If it’s not congested you can do the speed limit. If you hit a traffic jam you are stuck at the speed of everyone else. It’s not the road’s fault.

    Sky’s guarantee tops out at 25Mb/s, so 30 is not bad really.

    https://www.sky.com/help/articles/sky-wifi-max 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    10 months ago

    Hi dhamum2 

    Welcome to the community forums 

    Thanks for getting in touch and showing an interest in joining us. 

    We can see that the community have already kindly responded to your query regarding the 30mbps WiFi max guarantee. As they've advised, this is our WiFi guarantee with our own networking equipment/ WiFi pods. This is not the speeds to the router which is the speed guaranteeing a minimum of 565mbps download on a 1gbps service. 

    It's very hard to guarantee WiFi as there are so many different factors that can affect it, some that are completely outside of our control. 30mbps is a decent speed for your everyday internet usage, but if you're looking for anything with more demand such as streaming and gaming. You might want to consider a set up which benefits your in home set up and needs. 

    You can find out more on WiFi Max here if you need.

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    10 months ago

    In terms of price your VM price would also rocket at the end of the discounted period. It's how all of the big (but not the small) broadband companies operate.