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J-Mac_25706's avatar
J-Mac_25706
Joining in
11 months ago

Getting the runaround, 4 weeks without Engineer Visit

Can someone from Virgin please help me? 

  • Broadband installed on 21/05
  • I was advised the service would be poor until external wire was replaced. The guy booked someone for a visit same day
  • Virgin Cancelled this at 6PM and rebooked it for 27/07...
  • I spoke with them and explained I needed it for work, they would need to come sooner or I would need to cancel
  • Since then it's just lie after lie after lie, and no Engineer visit. What can I do?
  • I WFH and really need stable internet  

4 Replies

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  • J-Mac_25706's avatar
    J-Mac_25706
    Joining in
    11 months ago

    Worth noting, I also raising a formal complaint with them over 3 weeks ago which they didn't respond to. 
    I have probably spoken with them between 8-10 times about this issue now

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      11 months ago

      Hi J-Mac_25706 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the poor experience you've had and that you feel this way 😔

      I can see you've been in touch with the team since you posted. Are you any further forward with this?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • vmrunreliable's avatar
    vmrunreliable
    Superfast
    11 months ago

    You have already explained they need to come sooner or you will need to cancel. 

    I guess the fact that you're on here looking for an answer suggests you were bluffing. That's a shame.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      11 months ago
      vmrunreliable wrote:

      You have already explained they need to come sooner or you will need to cancel. 

      I guess the fact that you're on here looking for an answer suggests you were bluffing. That's a shame.

      It's normal practice when there are problems with a new connection, for VM to keep the customer waiting with empty promises until the 14 days period has expired.  

      Another customer has now learned not to trust Virginmedia's promises.