Hi
Just received an email from Virigin Media (email@em.virginmedia.com) saying that I have an old hub and that I can get a Hub 4 at no extra cost.
I've been using my existing hub in modem mode with a decent NetGear router as I had problems with the Hub WiFi, mainly due to the number of devices that we have connected to WiFi.
Cheers,
Gary
Forum TeamHi GaryK2671, thank you for your post.
In answer to your questions, it would certainly seem to be a genuine e-mail you've received and more information on what you get with a Hub 4 can be found here.
In order to discuss this further, though, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi there,
Did you ever get a H4 hub?
I got the same email and ordered a new hub to be delivered on a date agreed.
Nothing turned up.
Just wondering if you had more success.
Cheers.
Bob
Hi Daniel (and or community)
Is this email offer only to selected customers as I have not had this email? I have a Hub 3 but have had lots of WIFI drop outs during Teams calls. I am on M250 but if I was going to upgrade it would be to a M350 based on my usage but am reluctant to do so on a Hub released in 2017 and certainly do not need a GIG package.My neighbours have got a hub 4 upgrade from a 3 (same offer) and seen a marked difference in WIFI performance. Is there any way of getting a Hub 4 or would I be wasting my time asking?
Forum TeamHi StagTown,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
This was a campaign we run a while back and was targeted at those customers who had a Hub 2 or older. As the Hub 3 is something that is still very much supported, and works well on our speeds up to 1GB, we wouldn't look to upgrade the hub. Any replacement would be done on a like for like basis.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. If a WiFi Pod will help, the app will give you the option of adding this. You can view more information on that here.
If after going through the self-checks, you still need some help, feel free to pop back to us.
Thanks,
Got the same email. Went for the new hub4. Wish i hadn't as my internet is slower despite doing checks and factory reset. Will be going back to hub3.
Forum TeamHi chrisski33
Thanks for posting and welcome back to the community.
I am sorry to hear of any issues with the new hub. I can see you've got an engineer visit booked in.
Please let us know how it goes.
