Forum Discussion

partmish's avatar
partmish
Settling in
2 months ago

Flat number not reflecting with a VM box inside

Hi we have recently moved to a flat which has a VM box affixed to the inside wall. The flat number of the dwelling changed from 3 to 4 some years back which was not updated in your records. So currently there is no flat 4 in your drop-down for the postcode. Am not able to get a connection therefore even though am pretty sure this is an admin error as the presence of the VM box means that the facility is serviceable. Request if anyone can look into it.

1 Reply

Sort By
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    30 days ago

    Hello partmish,

    Welcome to the Community and thanks for taking the time to post here on the forums. I'm sorry to hear that your address is currently reflecting on our system.

    Have you been able to speak to our team over the phone to have this looked into since you last posted?

    Kind Regards,

    Steven_L