This morning suddenly, my wifi hub has flashing red light. I have checked with app and I got warning: “The wifi hub isn’t connected properly properly” . I tried everything ( reset, power off/on), but still I have same issue. I work at home and today it was terrible. I call ten times for the issue but it is impossible to connect someone to speak. Is there any solution or how I can connect a customer service? I have a meeting on Monday morning, I am so stressful.
If you work at home you should really have some contingency, things fail.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
There is no area faults. I tried to call customer service but I couldn’t speak anyone, just checked online and close the phone!!!
Hi Cgdm62 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the poor experience you've had and that you feel this way 😔
I can see you've been in touch with the team since your latest post. Did they manage to book an appointment for you?
Please pop back to us at your earliest convenience.
Thank you for your support Tudor 👍
Regards,
Daniel
