Forum Discussion

Craftyfran's avatar
Craftyfran
Settling in
12 days ago
Solved

Fitting new hub to old NTL wall box.

Hi, I am new to hear and hoping someone can advise on an issue.

I have the self-installation box and at first couldn't find anywhere to plug it in to. Then found an old NTL wall box. I have read on here that you can just push the cable onto it and it should work. I have done that and at first the solid white light appears on the hub. However, then I get a red flashing light appearing. When I initially thought it was connected, I went to a TV and could see Virgin Media on the network list, and it was only when I tried setting it up, realised the connection wasn't there. 

I do have an engineer booked for a couple of weeks anyway as didn't think I had a socket for it to be connected to. But would really like to resolve this myself. Any suggestions would be appreciated, thanks

  • Adduxi's avatar
    Adduxi
    12 days ago

    Hopefully a call to activate will get it up and running.  Otherwise it could be disconnected at the street cabinet.

6 Replies

    • Craftyfran's avatar
      Craftyfran
      Settling in
      12 days ago

      Thank you. Will ring them when open. Never even thought of that.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        10 days ago

        Hi Craftyfran 

        Welcome to the Community Forums. 

        Sorry to hear of your concerns with your Quick Start installation. 

        Have you been able to contact the team to investigate this for you, as kindly advised by our Community members? 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 days ago

    Hopefully a call to activate will get it up and running.  Otherwise it could be disconnected at the street cabinet.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    10 days ago

    If possible uncrew the faceplate and post of photo of what's behind it.