Forum Discussion

Rhowell1's avatar
Rhowell1
Just joined
10 months ago

Fibre not available at address even though cable has been laid.

Fibre optic cable was laid down my road over a year ago but it still says not available at my address on the checker. I have a junction box outside my house.

 

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    10 months ago

    Hi Rhowell1,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble ordering our services at your property. Does your address appear on the checker? If so, have you submitted your details there? If so, we'll then reach out once there's any update on services becoming available for you.

    Thanks,