Forum Discussion

tom72k's avatar
tom72k
Settling in
4 days ago

Fibre installed but still unavailable

A month ago I had a fibre optic line installed at my property, but whenever I try to purchase a broadband package my house shows as unavailable. Ive tried to go through the helpline but my password is never recognised. I’ve had several phone calls with telesales operators where I am promised a return call with a solution but it never arrives. Does anybody have a contact number for somebody who could relive the situation. 

6 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    Perhaps the service is not live yet.

    Do the houses either side of you also show as unavailable ?

  • tom72k's avatar
    tom72k
    Settling in
    4 days ago

    Initially they would not install the cable as the cost was too high to dig up our shared driveway. But when my neighbour applied, they dug up the driveway and installed a box on both our houses. We are semi detached and their line is active. My property just needs to be shown as available but I can’t find the right people to speak to. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      4 days ago

      Is there already an existing old VM cable connection at the property? 

      • tom72k's avatar
        tom72k
        Settling in
        4 days ago

        No, this was newly installed on the 16th June. It’s like my house just needs the status changing to available but I can’t speak to the right person