FAO - Virgin media customer services

And now I'm argueing with customer services, because the guy on the line said there is no record of any booking for yesterday.    I literally told him that his colleague just called me to apologise that nobody was available to do the work booked for yesterday and gave me a new date of 20th Nov.   This guy doesn't have any record of yesterday, but his colleague did when she called me.    
VirginMedia your customer services is terrible, he accused me of calling him a liar, I didn't do that I said that whatever info he is looking at is missing the info about yesterdays booking.    
I'm currently on hold to speak to escalations now.    Been on hold for 15+mins now.  

Now up to 30 mins on hold waiting for escalations to take my call.

Do the Samknows speed test for your records.  Run the FULL test from a wired device. The site is www.samknows.com/realspeed

Also have a BQM running for records as well  www.thinkbroadband.com/ping

This will show the speed being delivered to your Hub and should help with any compensation you may seek.  Note VM only guarantee 30Mb over Wifi btw.

TO BE HONEST IF THEY FIXED IT THIS WEEK, IM AT THE POINT I DONT CARE ABOUT COMPENSATION, I JUST WANT A CONNECTION THAT IM CONTRACTED TO HAVE.

Your advice about logging reports etc.   No, don't need to do that 2 engineers have been out, they already know the problem is the cable form the cabinet to my house and they could not fix it as its a 2 man job and it was booked for yesterday but they never arrived.... now booked for 20th Nov, but im not happy with that wait considering I first reported this issue in August.

Now up to 45mins+ waiting in the queue.  PS.   I don't use wifi on my PC, I use wired connection, on the odd occasion the speed is ok, but 95% of the time its bad, its a poor signal on the external cable from cab to my house, already confirmed by the 2nd eng who visited me.

so now a manager in the call centre finally said there is nothing he can do, i asked to speak to the UK based customer services/retentions team, He said there is no way to do that and only way is to keep calling and maybe it gets through to the UK based team instead of the Indian team who cannot help.    So I said so I need to keep calling over and over on the off chance that I get through to the UK team who maybe able to help further, but he said most the time it will get me through to their Indian team who cannot help, so If I do this I said I will get each time i call added to the log for customer services to know just how many times ive treid to call.   What a joke of a customer service that really is.

use google to find the email address for the ceo - if i or others post it here its deleted - they are efficient at that

its not really for the ceo but a uk based team who can help - you may get a call or it may all be by email but it can sometimes get results 

No reply here or via email yet, very disappointing.