Failed to deliver

Question

Virgin started to agree to install fibre to my house in Jan 25 and we are now almost in June. With multiple bookings and cancelations but no results.&nbsp; The engineering teams have been out and have concluded there is a way to complete the installation, but with no managerial support they cannot do it.&nbsp;
Virgin have failed in their offerings and have now taken my address area off the map showing fibre is available.&nbsp; The engineers say yes, the managers say no..... not good service.&nbsp; Anyone knows the best number to get something done in Virgin.

Cardiffman282 · Answer

It sounds like automatic compensation is still due to you https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know&nbsp;

Client62 · Answer

You omit to mention what is the ground works problem that is holding back the installation.E.g. is the distance very large or is there a printed concrete drive way that prevents a cable run.

Martin_N · Answer

Hi DenverNorman,
Thank you for your post and welcome to the community.&nbsp;
We're very sorry to hear about the delay with your installation.&nbsp;
We can certainly take a look into this for you.&nbsp;
I will private message you now to confirm your details.&nbsp;
^Martin

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Failed to deliver

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