Forum Discussion

Truelatic's avatar
Truelatic
On our wavelength
4 days ago

Factory reset my hub 5 and not able to access it now.

Having done a 60 second factory reset on my hub 5, I am now taken to 

https://192.168.0.1/common/first-install-wizard.html

when trying to access it however it will not accept the password from the bottom of the router. Any suggestions please. I need to temporarily disable my 5 gHz wifi in order to add some smart devices to my wifi.

Thanks in advance for any feedback received.

2 Replies

  • Hello Truelatic

     

    Sorry to hear of the access issues following your Hub reset, we appreciate you raising this via the forums.

     

    It's been a few days since your post, were you able to get this resolved or follow the steps outlined by Adduxi?

     

    Let us know if you need further assistance.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Make sure you are connecting via a cable.  Make sure you are using the settings password, not the WiFi one.  Double check the password as the Hub 5 has bad printing IMHO.  An enlarged photo can sometimes make dubious characters easier to read.