Forum Discussion

Bennyxs's avatar
Bennyxs
Joining in
3 months ago

External work not done yet

Third party contractors tuned up last friday(a week ago) to do external work. However as my farther works for a call centre from home, I said they would have to come back at a later date. I ahve now sorted that issue but they have not come back to do the said work. I have called the pre-install hotline and just got an indian call centre reading from a script and telling me that its still scheduled. Can anyone help me try and find out if they are still coming? I am an Autsits adult and it is stressing me out to no end. Is it worth raiding it as a complaint? or would it just get ingnored as well?

  • Hey Bennysxs, thank you for reaching out and I am sorry to hear about the delayed install, also a very warm welcome to the community, let me send you a DM and we will can check this out.

  • Still have not had contrators out to do pre-install? id ther anyway to get in touch with them directly as I am clsoe to just canceling and going with another company

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us Bennyxs, we're sorry that your external work hasn't yet been completed. Please respond to the latest private message from my colleague and we'll be able to get this looked into further for you.

      Kind Regards,

      Steven_L

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Delays due to outside work not being done are very common. If you read down this forum you will learn a lot about what can happen. Some people have had to wait weeks or months

    You should be entitled to compensation for the delays, but you may have to fight for it.

  • We’ve been waiting since the 7th December for this to be done. We had an internal guy on the 7th, when we booked it, and he installed the internal stuff and said don’t worry the external guys going to be here this afternoon. Lo and behold, no external guy turned up and they classed out installation as completed and our old internet got cancelled so we’ve been waiting since the 10th with no internet at all. After many many many calls and complaints and being told ‘it’ll be tomorrow’ about 20 times, we got told yesterday we have an engineer tech finally assigned to the job for today and that permissions have finally come through so we’ve were skeptics but thought this might be it. During the day today my husband gets a. Survey text asking how they’ve done and we thought it’d been done. I’ve got home to no works done on the road, pavement and no virgin box in my house. This is getting ridiculous and I’d like to be told straight with a definite answer from someone who actually knows and isn’t just reading a script WHEN the internet and external work is going to be installed. It’s gone on too long and we have had 0 communication from virgin if we haven’t been the ones on the phone every night . 

    • Nathan_B's avatar
      Nathan_B
      Forum Team

      Hi there Katiewalton125 👋 Welcome to our forum and thanks for your post 😊

      Sorry to see that you've been having issues with your installation being cancelled. I'll certainly be happy to have a look into this for you.

      I'll pop you a PM to confirm your details.

      Regards

      Nathan