Existing cable does not fit Hub 5
Hi team,
The house we moved in to had virgin broadband. The socket does not look like what you show on install guide and forum; the cable does not seem to fit the Hub 5.
What do I do?
Forum Discussion
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Post a picture of what you have.
I am on my mobile - no option to attach photo
Existing cable and street box
tried this
existing cable - this is what I got
The hub no longer comes with password - I scanned the QR code:
- getting a message there is no internet;
- Being asked for password, which I do not have
Take it back - password is at the bottom
Old cable seem to work but your team is sending engineer to install the socket anyways
- Martin_N
Forum Team
Hi dildora,
Thank you for your post and welcome to the community.
We're very sorry for any issue you've had in setting up your new hub.
We're glad to hear that we have arranged an engineer to get this sorted.
^Martin
