Virgin seem to want to charge me £40 for a router I sent back to them. I've got the receipt from Yodel when I dropped it off and took photos of the router being packed. They say they haven't received the router.
How do I manage to challenge their claim that it's not been returned WITHOUT having to hang around on the phone to speak to someone? Is there an email address?
[MOD EDIT: Subject title changed for clarity]
There's no such email, VM don't like being bothered by customers.
If you wait here, a VM person may offer to help.
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chnniten I have the same problem 😞 My Yodel return seems to have been stuck at their national hub for 7 days according to my tracking link.
I tried contacting their cancellations team on web chat but they were very unhelpful. Basically, "you cancelled your account, so we won't help"
I have also put in a post on this forum, hoping that someone from VM might be more helpful and check up on it.
Good luck !
FYI I just contacted Yodel, who say that the VM returns are delivered on bulk, which is why their tracking never updates beyond 'Processed at National Hub'.
